Refund & Cancellation Policy

This Refund & Cancellation Policy explains how GUMO subscriptions, the free trial, cancellations, and refunds work. It forms part of, and is incorporated by reference into, the GUMO Terms and Conditions and is governed by the same law and jurisdiction stated there.

01Free trial

• Every new account gets full GUMO Pro access for a 3-day free trial, with no payment required to begin.
• If you do not subscribe, your access simply ends when the trial expires. The trial itself is free, so no charge and no refund are involved.
• We recommend evaluating GUMO during the trial to confirm it meets your needs before subscribing.

02Subscriptions & billing

• GUMO is sold as a recurring subscription (currently available as a monthly or yearly plan). Current prices are shown on our pricing page.
• Payments are processed by our payment provider, Stripe. Your subscription renews automatically at the end of each billing period using your selected payment method until you cancel.
• Any costs charged by third-party AI providers (for the API keys and model usage you connect in the app) are billed to you directly by those providers and are never charged or refunded by GUMO.

03Cancellation

• You can cancel at any time from your GUMO account or via the Stripe customer portal.
• When you cancel, your subscription stays active until the end of the current paid period, and you will not be charged again.
• Cancellation stops future renewals. By itself, cancelling does not trigger a refund for the current period or for any unused time (see Section 4).

04Refunds

All sales are final and non-refundable, except in the single circumstance described below.

The 72-hour resolution exception

You may be eligible for a refund only if all of the following are true:

• you experience a genuine technical issue that prevents you from using GUMO as intended;
• you report it to us at support@gumodev.io with enough detail for us to investigate and reproduce it; and
• our support team is unable to resolve or provide a working fix or workaround within 72 hours of your report.

If those conditions are met, you may request a refund for the affected billing period. Approved refunds are issued to your original payment method. We may ask for reasonable information (such as logs, screenshots, or steps to reproduce) to verify the issue, and the 72-hour window begins once we have the detail needed to investigate.

What is not eligible for a refund

• change of mind, no longer needing the tool, or simple dissatisfaction;
• unused time after a cancellation, or forgetting to cancel before a renewal;
• issues caused by third-party AI providers, your own API keys, your hardware, your network, or your project setup;
• charges billed to you by third-party AI/model providers; or
• accounts suspended or terminated for breach of our Acceptable Use Policy or Terms.

05Statutory withdrawal rights (EU, EEA & UK consumers)

If you are a consumer in the EU, EEA, or the UK, you normally have a statutory right to withdraw from a distance contract within 14 days, without giving a reason. These rights exist independently of, and in addition to, the voluntary 72-hour policy above, and cannot be waived.

Because GUMO is digital content and services supplied immediately: when you subscribe and gain instant access, you expressly request that we begin providing the service during the withdrawal period, and you acknowledge that (a) you lose the right of withdrawal once the service has been fully performed, and (b) if you withdraw while the service is still being provided, you may be required to pay for the part already provided up to the moment of withdrawal. To exercise a statutory withdrawal right, contact support@gumodev.io.

06How to request a refund

Email support@gumodev.io from the address on your GUMO account, describe the technical issue, and include any detail that helps us reproduce it. We will work with you to fix it first; if we cannot resolve it within the 72-hour window above, we will process an eligible refund.

07Chargebacks

If you have a billing concern, please contact us first so we can help. Filing a chargeback or payment dispute without contacting us may result in suspension of your account while the matter is reviewed.

08Changes to this policy

We may update this policy from time to time. Changes are effective when posted, with the “Last updated” date revised accordingly. The policy in effect at the time of your purchase applies to that purchase.

09Contact

For any billing or refund question, contact support@gumodev.io.